Authors: Pauliina Sutinen, Jari Tukiainen, Paula Röttorp and Albert Danielsson
On 22 February 2021, the European Banking Authority (EBA) published an opinion on supervisory actions that national competent authorities (NCAs), such as the Finnish or the Swedish Financial Supervisory Authority, should take in order to ensure the removal of obstacles to account access under the Payment Services Directive 2 (PSD2).
Pursuant to PSD2, account servicing payment service providers (ASPSPs), such as banks, are required to establish the access interfaces through which third-party providers (e.g. payment initiation or account information service providers) can access customers’ payment accounts in a secure manner for the provision of their services.
As of 13 September 2019, ASPSPs have been required to provide a dedicated interface for the purposes of account access and to ensure that such an interface does not create obstacles to the provision of third-party providers’ services.
As previously noted by EBA (opinion published on 4 June 2020), there are still certain market practices that create obstacles to account access. For example, redirection from a third-party provider’s services to a bank’s services may, in certain circumstances, be considered an obstacle to account access within the meaning of PSD2. If the implementation of redirection creates unnecessary friction in the customer experience for the third-party provider’s services or if the authentication procedure with the ASPSP is more cumbersome compared to the equivalent experience the payment service user has when directly accessing their payment accounts or initiating a payment with the ASPSP, redirection may be considered an obstacle.
EBA is now proposing the following supervisory measures for the removal of obstacles:
Future Considerations
EBA’s opinion entails more national supervisory actions from NCAs and concrete measures from banks to remove obstacles to account access. As an outcome, the supervisory measures may facilitate further evolution of the market practice in the payment services market.
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